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Curated links from external sources — not 360Softy original articles.

ExternalAI
AWS Machine Learning Blog

How Fanatics Betting and Gaming built a multi-agent customer support system

Fanatics Betting and Gaming built a multi-agent customer support system on AWS to handle the complexity of sports betting: state-specific rules, real-time responsible gaming, and traffic spikes during major sporting events. This post walks through the architecture, the AWS services involved, and the patterns for your own multi-agent support solution.

Amazon BedrockCustomer Solutions
AWS Machine Learning BlogRead original
ExternalDevOps
AWS Containers Blog

Encrypt Amazon ECS traffic: VPC encryption controls and Service Connect TLS

Learn how to encrypt traffic between Amazon ECS workloads using two native approaches: VPC encryption controls for network-layer encryption through the AWS Nitro System, and Service Connect TLS for application-layer encryption. A hands-on walkthrough shows how to activate encryption on AWS Fargate and verify it in VPC Flow Logs.

Advanced (300)Amazon Elastic Container ServiceAmazon VPC
AWS Containers BlogRead original
ExternalAI
AWS Machine Learning Blog

KnowledgeForge: mining gold from the ITSM ticket graveyard

KnowledgeForge mines resolved ITSM incident tickets into new knowledge base articles and automatically curates the existing library by deduplicating, quality-scoring, and improving content, using Amazon Bedrock, Amazon S3 Vectors, and AWS Step Functions in a multi-tenant, closed-loop pipeline.

Advanced (300)Amazon BedrockTechnical How-to
AWS Machine Learning BlogRead original

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