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How Engineering Teams Can Build Trustworthy AI Systems Before They Reach Production

In one fraud-review scenario I worked through, an AI assistant looked reliable during demos because it explained risk signals clearly and gave reviewers useful summaries. The issue appeared when the system met a legitimate high-value transaction with a new payee, an older device record, and incomplete context from the data source. The assistant did not fail loudly. It sounded confident while routing the case the wrong way. The model was not the only problem. The engineering around the model did

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